The Salesforce Loyalty Management Accredited Professional exam is a comprehensive certification that validates an individual's expertise in Loyalty Management.Passcert offers the latest Salesforce Loyalty Management Accredited Professional Exam Dumps, which can help candidates familiarize themselves with the exam content and can significantly enhance their preparation. With the help of Salesforce Loyalty Management Accredited Professional Exam Dumps, candidates can prepare effectively and increase their chances of passing the exam and earning the accreditation.

The Salesforce Loyalty Management Accredited Professional (AP) is intended for individuals who have the knowledge, skills, and experience to discover, design, plan, and deliver business value to customers through Loyalty Management.

Content: 50 muitiple-choice/multiple-select questions

Time allotted: 75 minutes

Passing score: 69% (35 out of 50 questions)

Exam Fee: USD 150 plus applicable taxes

Retake Fee: USD 150 plus applicable taxes

Prerequisite: None

The exam is divided into four main sections, each focusing on a different aspect of loyalty management. The first section, Strategies and Design, accounts for 16% of the exam and evaluates candidates' understanding of loyalty program strategies, including program objectives, customer segmentation, and program performance measurement.

The second section, Loyalty Program and Process Configuration, carries the highest weightage, accounting for 54% of the exam. In this section, candidates are assessed on their ability to configure and manage loyalty programs using Salesforce Loyalty Management. Topics covered include program setup, tier configuration, earning and redemption rules, and customer communications.

The third section, Integration, makes up 20% of the exam and examines candidates' knowledge of integrating Salesforce Loyalty Management with other Salesforce products and third-party systems. This section tests their understanding of integration patterns, data exchange, and system architecture.

The final section, On-Going Loyalty Management, contributes 10% to the overall exam score. This section focuses on topics related to ongoing program management, such as loyalty program optimization, monitoring program performance, and managing customer inquiries and escalations.

1. An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.

Which two setting does the Administrator need to consider in this scenario?

A.The Loyalty tier group field is populated.

B.The qualifying point reset date, period, and frequency are set on the tier group.

C.The Currency type field must correspond to qualifying.

D.The currency type field must correspond to non-qualifying.

Answer: B, C

2. A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.

Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

A.Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)

B.Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)

C.Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to 'Both' (Accrual and Redemption)

D.Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)

Answer: A

3. What three types of vouchers can be configured in Loyalty Management?

A.Promo Code

B.Discount Percentage

C.Fixed Value

D.Gift Card

E.Product or Service

Answer: B, C, E

4. Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.

Which fields are required to set up a partner?

A.Name, Partnership Start Data, Industry, Status, Billing Type

B.Name, Program, Program Partnership Category, Type, Billing Type

C.Name, Partnership Start Data, Billing Type, Status, Type

D.Name, Partnership Start Data, Industry, Status, Type

Answer: D

5. What three facts should the administrator consider when creating and managing member groups?

A.Groups are associate with tiers.

B.Accrual type transactions associated with a group can be canceled.

C.Qualifying points can't be transferred to a group.

D.Vouchers can't be issued to groups.

D.Promotions can't offered to groups.

Answer: A, B

6. An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.

What should the agent do to ensure the customer receives the 50% discount?

A.Use the ''issue Voucher'' flow template.

B.Activate the voucher assignment batch.

C.Use Issue voucher from the Loyalty Program Member page.

D.Assign a voucher definition from the customer's Loyalty Program Member.

Answer: C