Getting the Salesforce Field Service Consultant certification is an excellent way to improve your qualifications and open doors to new opportunities. With Passcert Salesforce Certified Field Service Consultant Exam Dumps, you will be practicing with actual questions and answers that align with the final Salesforce Certified Field Service Consultant Exam layout. Our Salesforce Certified Field Service Consultant Exam Dumps contain actual questions that will help you gain a thorough understanding of the subject. We are completely confident in our product and can promise you will pass the Salesforce Certified Field Service Consultant exam on your first attempt. 

Successful completion of the Salesforce Certified Field Service certification exam helps maintain quality and consistency in skills and knowledge within the Salesforce Certified Field Service community. The objective of the Salesforce Certified Field Service Consultant program is to test and certify qualified implementation consultants, partners and administrators on their ability to deploy Salesforce Field Service to an organization.

The Salesforce Certified Field Service Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud and Salesforce Field Service. A Salesforce Certified Field Service Consultant designs and deploys solutions that support customer business processes and requirements using the Salesforce Field Service product, managed package, and Salesforce Field Mobile application. The consultant has field service industry experience, mobile solution expertise, and a solid understanding of the Salesforce core object model. 

Content: 60 multiple-choice/multiple-select questions and up to 5 unscored questions* 

Time allotted to complete the exam: 105 minutes (time allows for unscored questions)

Passing score: 63%

Registration fee: USD 200, plus applicable taxes as required per local law

Retake fee: USD 100, plus applicable taxes as required per local law

Prerequisites: Salesforce Administrator credential and Salesforce Service Cloud Consultant credential

The Salesforce Field Service Consultant exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Salesforce Service Cloud and Salesforce Field Service solutions and have demonstrated the application of each of the features/functions below.

Managing Resources: 16%

Managing Work Orders: 23%

Managing Scheduling and Optimization: 28%

Configuring Mobility: 10%

Managing Inventory: 8%

Managing Assets: 5%

Configuring Maintenance Plans: 5%

Permissions and Sharing: 5%

Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.

What should a Consultant recommend?

A.Create a Quick Action on the Service Appointment to launch a Visualforce signature page.

B.Create an Approval Process from the Service Appointment for the customer's Authorization.

C.Create a Checkbox on the Service Appointment that will capture the customer's Authorization.

D.Create a custom text field to capture the customer's signature on Salesforce mobile app.

Answer: C

Universal Containers would like to report on the volume of products installed within a specific timeframe.

What solution will help meet the customer's requirement?

A.Utilize a Work Order related list on Asset.

B.Utilize a custom 'Installation Date' field on Asset.

C.Utilize Field History Tracking on Asset.

D.Utilize the standard 'Installation Date' field on Asset.

Answer: D

Universal Containers wants to track the work that is performed on the customer's install base.

What object relationship should the Consultant focus on to meet this requirement?

A.Products to Accounts

B.Assets to Products

C.Work Orders to Assets

D.Work Orders to Products

Answer: D

A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.

What process should a Consultant recommend to handle this situation?

A.Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.

B.Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.

C.Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.

D.Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.

Answer: A

Universal containers technicians frequently need to request more parts from another inventory location when stock runs low.

How can universal container technicians achieve this for each product requested?

A.Create a work order line item and a product request line item.

B.Create a product request and a product request line item.

C.Create a product consumed and a product request line item.

D.Create a shipment and a product request line item.

Answer: B

Universal Containers's (UC) Technicians use the iOS Salesforce Field Service mobile app to track Service Appointments. UC requires some customers to sign their Service Reports when work is completed. The majority of UC's customers receive a Service Report without signature capture.

How should a Consultant configure Salesforce Field Service to support customer signatures?

A.Build a Flow on the Service Appointment record.

B.Install an AppExchange eSignature solution.

C.Generate a Service Report with a Signature Type.

D.Supply each Service Technician with a portable printer.

Answer: B