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The Salesforce Administrator credential is designed for individuals who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities. The exam covers the breadth of applications, the features and functions available to an end user, and the configuration and management options available to an administrator across the Sales, Service, and Collaboration Clouds.

There are two certifications within the Salesforce Certified Administrator program. The first is the Salesforce Certified Administrator credential, which focuses on the features and functionality used to maintain a Salesforce implementation. The second certification in the program is the Salesforce Certified Advanced Administrator. This credential is targeted toward the Salesforce Certified Administrator who has mastered Salesforce configuration maintenance, can demonstrate an understanding of administration best practices, and is able to use the advanced features and functionality to solve a variety of business problems.

Salesforce Certified Administrator candidates should have a general knowledge of the features available to end users and the configuration options available to a Salesforce Administrator. Candidates should be able to maintain a Salesforce organization, respond to common business requirements, and perform administrative functions using current Salesforce features. Additionally, candidates should have 6 or more months of experience as a Salesforce Administrator and should be able to successfully perform the tasks outlined in the exam objectives section of this guide.

Read on for details about the Salesforce Administrator exam.

Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions

Time allotted to complete the exam: 105 minutes

Passing score: 65% 

Registration fee: USD 200 plus applicable taxes as required per local law

Retake fee: USD 100 plus applicable taxes as required per local law

Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment.

The Salesforce Administrator exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Administrator and have demonstrated the application of each of the features/functions below.

Configuration and Setup: 20%

Object Manager and Lightning App Builder: 20%

Sales and Marketing Applications: 12%

Service and Support Applications: 11%

Productivity and Collaboration: 7%

 Data and Analytics Management: 14%

 Workflow/Process Automation: 16%

1. What should an administrator use as an identifier when importing and updating records from a separate system?

A.Rich Text field

B.Record ID

C.Auto-Number field

D.External ID

Answer : D

2. New Leads needs to be routed to the correct sales person based on the lead address.

How should the administrator configure this requirement?

A.Create formula field.

B.Use lead assignment rules.

C.Assign with an escalation rule.

D.Configure a validation rule

Answer: B

3. The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce.

What should the administrator do to identify why the user Is unable to log in?

A.Review the login history for the user.

B.Check the attempted logins by running the setup audit trail.

C.Pull the password history to ensure the password policy was followed.

D.Reset the security token for the profile.

Answer: A

4. The Administrator at Universal Container wants to add branding to salesforce.

Which two considerations should the administrator keep in mind? Choose 2 Answers

A.Only one theme can be active at a time, and a theme applies to the entire org.

B.Themes apply to salesforce classic and to the salesforce mobile app.

C.Up to 150 custom themes can be created, modified, or cloned from the built-in themes.

D.Chatter external users see the built-in Lightning theme only.

Answer: A, D

  

5. An administrator is building a Lightning app and sees a message that a My Domain must be set up first.

What should the administrator take into consideration when enabling My Domain?

A.Single sign-on must be disabled prior to implementing My Domain.

B.The login for all internal and external users changes to the My Domain login

C.A deployed My Domain is irreversible and renaming is unavailable.

D.The URL instance for a My Domain stays the same for every release

Answer: B

6. An administrator at Universal Container needs an automated way to delete records based on field values.

What automated solution should the administrator use?

A.Workflow

B.Process Builder

C.Flow Builder

D.Automation Studio

Answer: C

7. The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce.

Which two solutions the administrator use to ensure users are able to do this? Choose 2 Answers

A.Enable creation of Recurring Tasks in Activity Settings

B.Disable shares Activities.

C.Add create Recurring series of Tasks field on Page Layouts

D.Turn on Task Notifications service.

Answer: A, C

8. An administrator needs to create a one-to-many relationship between two objects with limited access to child records.

What type of field should the administrator use?

A.Roll-up summary

B.Master-detail field

C.Cross Object formula

D.Lookup field

Answer: D