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The Avaya Contact Center Select Implementation and Maintenance Exam (78950X) is a requirement to earn the ACSS - Avaya Contact Center Select credential.This exam has 65 questions and the minimum passing score is 74% (48 of 65 correct). The candidate has 90 minutes to complete this exam.

The ACSS Avaya Contact Center Select (ACSS 7895) credential validates that the candidate has an advanced level of technical proficiency necessary to deliver installation, configuration, administration, maintenance and troubleshooting support for the Avaya Contact Center Select Solution.

Students need hold an active AIPS - 4000 or ACIS – 7720 Avaya IP Office Platform credential AND Pass the Avaya Contact Center Select Implementation and Maintenance Exam 78950X.

The exam covers the following knowledge areas and objectives:

Explain the operation and benefits of the ACCS solution.

Explain the required IP Office configuration steps to integrate with ACCS.

Describe the ACCS deployment methods that relates to AAMS, WebLM and ACCS.

Explain the whole process of installing, configuring, maintaining and testing to bring the ACCS in a working state.

Explain how to secure the links between ACCS and IP Office.

Apply basic ACCS administration tasks and configure agent and supervisor privileges.

Describe Prompt Management component in ACCS.

Apply the configuration steps for multimedia features within ACCS.

Apply the configuration steps for outbound features using Outbound Campaign Management Tool.

Modify the sample application using Orchestration Designer.

Create customized real-time display.

Generate and schedule reports.

Describe the high-level configuration steps for Avaya Aura? Media Servers in a High Availability environment.

Explain the business continuity requirements in a Campus Redundancy Environment.

Explain the ACCS license assignments.

Explain the steps required to troubleshoot the ACCS server by symptoms.

What is the function of the Data Synchronization process?

A.It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.

B.It is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.

C.It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.

D.It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.

Answer:D

Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)

A.The ACCS Multimedia administration component

B.The Configuration component of the ACCS Launchpad

C.The outbound component of the ACCS Launchpad

D.The ACCS Ignition Wizard

Answer:A, D

The administrator needs to use the IP Office Manager to change some SIP settings on the IP Office. Which two steps must be taken to make the change effective? (Choose two.)

A.The IP Office system may require a restart depending on the SIP settings changes.

B.When the IP Office Manager application Is closed, the change will be effective.

C.The administrator must execute the IP Office Manager save translations command

D.The administrator must save configuration to transfer changes to the IP Office.

Answer:C, D

Which type of application variables are used to reference the sample prompts?

A.RAN type variables

B.STRING type variables

C.MUSIC type variables

D.LANGUAGE type variables

Answer:B

Which two parameters does the Avaya Aura? Media Server (AAMS) default locale setting control? (Choose two.)

A.The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts

B.The language for the User Interface

C.The locale used for default prompts and announcements

D.The keyboard requirements

Answer:B, C

Which statement about the value of a global variable Is true?

A.It can be changed during a call if It is flagged as a wild variable.

B.It can be changed during a call using the assign command in a script.

C.It can only be changed by deleting and re-entering it.

D.It can only be changed in the variable editor.

Answer:C