7392X Dumps-Avaya Aura Call Center Elite Implementation Exam

Avaya Aura Call Center Elite Implementation Exam 7392X is easy for you to pass now. Passcert new released Avaya ACIS 7392X dumps are the best preparation material. With the latest 7392X dumps, you can clear it and earn ACIS-Avaya Aura Call Center Elite credential. Apart from Avaya certification 7392X dumps, you also need to study Avaya Aura Call Center Elite Implementation Exam information. 

7392X Information-Avaya Aura Call Center Elite Implementation Exam

Avaya ACIS 7392X information can help you have a basic understand of the test. 

Number of questions: 63

Passing score: 66% (42 of 63 correct)

Duration: 90 minutes

Share Avaya ACIS 7392X Dumps for Reference

There are 61 questions and answers in Avaya ACIS 7392X dumps. All of the Avaya Aura Call Center Elite Implementation Exam 7392X dumps can make sure you pass. Share some 7392X sample questions below for you to study first. 

1.Direct Agent calls are not getting counted correctly in the Call Management System (CMS).What must be administered so that Direct Agent calls are measured properly?

A. Class of Restriction (COR)

B. Class of Service (COS)

C. skill-level

D. ead-mia

Answer: A

2.Customers need to use the extension 5004 for announcements in a vector but the vector will not save.To ensure that the resources are configured, what should be done first?

A. Configure an announcement using the extension 5003.

B. Configure a dial plan with a 4-digit extension that begins with 5.

C. Configure a dial plan with a 4-digit feature access code.

D. Record an announcement.

Answer: B

3.In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not to be taken into account when routing the queued calls to an agent.To meet this requirement, to which type of call distribution method should the hunt group be configured?

A. Expert Agent Distribution-Most Idle Agent (EAD-MIA)

B. Uniform Call Distribution Most Idle Agent (UCD-MIA)

C. Direct Department Calling (DDC)

D. Dynamic Agent Selection (DAS)

Answer: B

4.Which Expert Agent Selection (EAS), when is an agent-login ID associated with a specific extension?

A. When the station has Auto Answer enabled

B. When the telephone extension is configured on the station form

C. When the agent’s login ID is administered in the switch

D. When the agent logs in at that extension

Answer: D

5.A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.Which call center feature can the customer use to track their defined call types?

A. Multiple Call Handling (MCH)

B. Redirection on No Answer (RONA)

C. Feature Access Codes (FAC)

D. Call Work Codes (CWC)

E. Least Occupied Agent (LOA)

Answer: D