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The ServiceNow Certified Implementation Specialist – Human Resources certification demonstrates that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Human Resources suite of applications.

? Practical knowledge about Human Resources processes and some knowledge of IT Service Request workflows is also helpful

? Three (3) to six (6) months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances

? Participation in at least one ServiceNow HR deployment project

? General familiarity with industry terminology, acronyms, and initialisms

A. Grant roles to users or groups

B. Modify the HR Administration > Properties

C. Reset user passwords

D. Create HR Criteria

E. Configure business rules

F. Add users to groups

A. The Admin must elevate their role to security_admin to add members to HR groups.

B. The Admin follows the same process as with any group membership change.

C. The Admin can no longer add members to HR groups.

D. The Admin must impersonate an HR Admin to add members to HR groups.

A. Document Template

B. Upload File

C. HR Service Template

D. User Criteria

E. HR Template

F. HR Profiles

G. HR Criteria

A. Add the Delegated Developer role to your User record

B. From the User dropdown in the banner, elevate your role to security_admin

C. Manually add the security_admin role to your User record

D. Nothing would need to be done

A. Personal employee data

B. Group membership and role information

C. User login and department information

D. A user’s password

A. Only two

B. Only three

C. Unlimited

D. Only one