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The ServiceNow Certified Implementation Specialist – Service Mapping exam certifies that a successful candidate has the skills and essential knowledge to configure, administer, implement, and maintain the Service Mapping application with the ServiceNow system. The ServiceNow Certified Implementation Specialist – Service Mapping exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Implementer or Administrator.

Six (6) months field experience and/or participation in at least two ITOM deployments predominantly Service Mapping

General familiarity with industry terminology, acronyms, and initialisms

Intermediate or above Windows and Unix administration skills

Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)

Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)

Scripting (i.e. WMI, SSH, Regex, Command Line, SNMP)

Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)

Setup and Configuration (i.e. Configuration files,

Tuning, Applications, IP ranges, MID Servers, Icons)

Service Configuration (i.e. Entry points, CI Types, Credentials, Service Maps, Schedules, Service Groups, Technical Services, Service creation)

Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)

Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)

Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)

Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)

Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)

Alerts (i.e. Task Templates, Alert Rules, CI Binding)

Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)

CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)

CMDB Identification and Reconciliation (i.e. Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB Deduplication Tasks)

Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)

Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)

Operationalizing IT (i.e. Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases)