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The ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM) exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow ITSM Asset Management and ServiceNow Hardware Asset Management (HAM) applications.

Six (6) months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances

Participation in at least two ServiceNow deployment projects, specifically ITSM Asset Management and Hardware Asset Management (HAM)

General familiarity with industry terminology, acronyms, and initialisms

A – IT Asset Management Basics

B – Hardware Asset Lifecycle

C – Application Introduction and Recommended Practices

D – Implementing Hardware Asset Management in ServiceNow

A – Trustworthy Data Fundamentals

B – Creating Trustworthy Data

C – Hardware Discovery and Normalization

D – HAM Hardware Model Normalization

A – Consumables 

B – Inventory and Stock

C – Automating Asset Management Lifecycle

D – Contract and Change Management

A – Reports and Dashboards 

B – Requests and Procurement

C – Extending Asset Management

D – Data Accuracy

A – Hardware Contract Financials

B – IT Cost Management

How do you calculate residual value?

A.Subtract the amortized value from the cost of the asset

B.Subtract storage and lease cost from the cost of the asset

C.Subtract the depreciation from the cost of the asset

D.Subtract the salvage value from the cost of the asset

Answer: D

What is the name of the scheduled job that generates expense lines based on rate cards?

A.Process Daily Costs

B.Process FM Costs

C.Process Daily Allocations

D.Process Expense Allocations

Answer: C

What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)

A.Replacement parts

B.Storage costs

C.Maintenance agreements

D.Warranty costs

Answer: A, C

What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)

A.Hardware asset disposal status

B.New hardware assets found by audits

C.Hardware assets disposed (YTD)

D.Consumable models up for End of Life

Answer: A, D

What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?

A.Help the asset manager generate reports

B.Show the value from maintaining inventory

C.Help the stock manager process transfer orders

D.Show the value from bulk purchasing

E.Help the asset manager process purchase orders

Answer: A

The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

A.Mobile Asset Receiving

B.Mobile My Assets

C.Hardware Model Normalization

D.Hardware Asset Dashboard

E.Stockrooms

F.Asset & Model Records

G.Asset Inventory Audit

Answer:B, F, G

When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)

A.You have opted out of the Content Service

B.The content is not available from the Content Service

C.Your model form contains a good Model number, but a bad model Name

D.Something on your model form may be badly formatted

E.The content has not been downloaded from the Content Service

Answer:C, D, E