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The “SAP Certified Application Associate – SAP Sales Cloud 2111” certification exam verifies that the candidate possesses fundamental knowledge in SAP Cloud for Customer administration and proven skills in SAP Sales Cloud. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

Exam Code: C_C4H410_21

Exam Name: SAP Certified Application Associate – SAP Sales Cloud 2111

Exam: 80 questions

Cut Score: 63%

Duration: 180 mins

Languages: English

User Management and Notification Process> 12%

Sales Contracts Quotation and Sales Order Management> 12%

Master Data (Account, Contact, Product, and Pricing)> 12%

Data Migration and Integration> 12%

Implementation Basics and Fine Tuning8% - 12%

Reporting8% - 12%

Lead and Opportunity Management8% - 12%

Personalization and Extensibility< 8%

Sales Planning and Forecasting< 8%

Visit Planning and Execution< 8%

Territory Management< 8%

1.Which data is synchronized bi-directionally between SAP Sales Cloud and SAP CRM on premise? Note: There are 2 correct Answers to this question.

A. Contacts

B. Pricing

C. Promotions

D. Leads

Answer: A,B

2.Based on which organizational elements can you define the distribution chain information in the product master? Note: There are 2 correct Answers to this question.

A. Distribution channel

B. Plant

C. Sales organization

D. Sales unit

Answer: A,C

3.Which activities must you perform to enable retrieval of messages from a social media channel? Note: There are 2 correct Answers to this question.

A. Create and schedule a social media import run.

B. Import social media user profiles.

C. Invite accounts to connect.

D. Set up access to your social media account.

Answer: A,D

4.What options are available to upload data to a cloud data source? Note: There are 2 correct Answers to this question.

A. CSV file

B. Broadcast reports

C. Mashup

D. Web service

Answer: A,D

5.What is returned when you execute Request External Pricing in the sales quote? Note: There are 3 correct Answers to this question.

A. Sales order

B. Availability to promise

C. Bill of materials

D. Configurable products

E. Credit check

Answer: B,C,E

6.What changes can be made to a sales order that has been saved and replicated to SAP S/4HANA for logistics processing?

A. Add new products.

B. Change sold-to party.

C. Remove payment terms.

D. Re-run credit check.

Answer: D

7.What options are available to upload data to a cloud data source? Note: There are 2 correct Answers to this question.

A. Web service

B. Broadcast reports

C. Mashup

D. CSV file

Answer: C,D

8.Which data is synchronized bi-directionally between SAP Hybris Cloud for Customer and SAP CRM on premise? There are 2 correct answers to this question.

A. Territory Management data

B. Opportunities

C. Product master data

D. Account Master Data

Answer: B,D

9.Which of the following business objects can be generated using the Custom Object Builder? Note: There are 2 correct Answers to this question.

A. Data sources for reporting

B. Workflow notifications

C. Web services

D. Mashups

Answer: C,D

10.For which of the following business requirements would you use the Personalization feature? Note: There are 2 correct Answers to this question.

A. A sales manager wants different screen layouts assigned to two different business roles.

B. A service manager wants to arrange his ticket queue with Assigned To as the first column.

C. An administrator wants to change a standard field label to a new value.

D. A sales representative wants to modify the screen layout.

Answer: B,D