If you're planning to pursue a career in the field of customer engagement or contact center operations, then getting certified is an excellent way to demonstrate your knowledge and expertise. The PC-CIC-Core exam is an important certification for those who want to excel in this industry, and Passcert has recently cracked the PureConnect: CIC Core Certification PC-CIC-Core Dumps which are designed to be comprehensive and cover all the topics that are likely to appear on the actual exam.  By studying these PureConnect: CIC Core Certification PC-CIC-Core Dumps, you can gain a solid understanding of the core concepts and give you the confidence and knowledge you need to pass the PC-CIC-Core exam.

This PureConnect: CIC Core Certification exam focuses on the development of strategic configurations of users/workgroups/roles to meet profitability objectives. Attendees will be guided through sub-components of the Interaction Administrator People Container, exploring available configuration options. You can effectively create and modify common Call Routing for PureConnect.

The CIC Core exam is a prerequisite for all the pureconnect certifications except the Interaction Center Core Specialist (PC-ICCS) certification. 

Number of Questions: 61 questions

Passing Score: 69%.

Exam Language: English

Test DurationL: 120 minutes

Type of Exam: Multiple Choice, Multiple Select, and True/ False Questions 

Certification Level: Professional 

Introduction to PureConnect Application Suite

Identify the components of the Interaction Administrator interface

Managed IP Phone Configuration and Templates

Managed IP Phone Network Provisioning

Understand the configuration options available for ACD/Skills-Based routing

Configuring Stations

Overview of Client Templates

Configuring Client Button and Queue Columns

Using Response Management Libraries

Identify key configuration elements at the Default User, Role, Workgroup, and User level

Status Messages, Account Codes, and Wrap-up Codes

Managing Licenses

Security and Compliance Enhancements

Introduction to ACD Tools

Workgroups ACD Skills

Configuring ACD

Overview of Interaction Center Business Manager

Basics of Interaction Supervisor

Basics of Interaction Reporter

Default Auto Attendant set of menus and operations

Overview of Interaction Attendant user interface

Structure of a Node

Manage Voice Prompts

Recognize and use the files and storage structure used by the Interaction Attendant

Overview of Default Profile

Overview of Default Schedule

Overview of Custom Profiles

Schedule Configuration

Create and configure operations that comprise an Interaction Attendant menu

Standard Inbound Operations

Queue Operations

Email Profiles

Email Schedules

Email Operations

Publish, import, and export a new Interaction Attendant configuration

1. You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.

How would you assign the main number to the default profile?

A.You can't assign a number to the default profile. You must create a custom profile and assign the main number to that.

B.Assign the main number in the Incoming Call Selection area of the Default Profile property window.

C.Check 'Use this profile to process incoming calls with any of the following DNIS values', then enter the number into the text box.

D.Check 'Use this profile to process incoming calls with any of the following ANI values', then enter the number into the text box.

Answer: A

2. You are configuring an email schedule in Interaction Attendant.

How do you configure the system so that Interaction Attendant is monitoring the correct mailboxes?

A.Configure the monitored mailboxes in Interaction Administrator and select them in the E-mail Profile in Interaction Attendant.

B.Enter the mailbox addresses in the Mailboxes to Monitor text box in the E-mail Profile in Interaction Attendant.

C.Select the mailbox from the drop-down that lists all the system mailboxes in Interaction Attendant.

D.Select the mailbox in the Default Schedule for the selected E-mail Profile.

Answer: A

3. You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.

What utility allows you to change the initial prompt?

A.Interaction Administrator

B.System Manager

C.Interaction Attendant

D.Interaction Center Business Manager

Answer: C

4. You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.

What utility allows you to change the initial prompt?

A.Interaction Administrator

B.System Manager

C.Interaction Attendant

D.Interaction Center Business Manager

Answer: C

5. What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

A.Interaction Attendant

B.Interaction Administrator

C.Interaction Designer

D.Setup Assistant

Answer: B

6. Agents in your contact center are complaining that they do not have time to complete their after call work before a new call arrives.

How can you use CIC features to address this problem?

A.Assign a wrap-up status to the workgroups in Interaction Administrator. Assign an appropriate amount of time for the agents to complete their after call work.

B.Assign a wrap-up code to the agents. Have them select the Wrap-up code that will put them in an unavailable status.

C.CIC does not have a feature to address this problem. You must train the agents to change their status to Do Not Disturb when they finish a phone call. When they finish the after call work, have them change their status back to Available.

D.CIC does not have built-in features to address this problem. You must use interaction Designer and write a custom Handler

Answer: A