One of the best ways to prepare for the GCX-ARC exam is by using Passcert Genesys Cloud CX: Architect Certification GCX-ARC Dumps which are designed to help candidates pass the certification exam on their first attempt. Passcert Genesys Cloud CX: Architect Certification GCX-ARC Dumps cover all the topics and concepts that candidates need to know to pass the exam. They are regularly updated to reflect changes in the exam format and content, ensuring that candidates have access to the most up-to-date and accurate information. This can help reduce anxiety and increase confidence, which is crucial for success on the Genesys GCX-ARC exam.

The Genesys Cloud CX: Architect certification tests the candidate's knowledge in building basic and advanced call flows. They are also assessed in the concepts of prompts, recording and uploading, call flow design, creating inbound and outbound call flows, secure call flows, and IVR use of data actions. The Genesys Cloud Architect Certified Specialist is intended for routing application developers or anyone in a technical role involved in planning, developing, and testing inbound, outbound, and in-queue email routing applications developed with Genesys Cloud Architect.  The Genesys Certified Professional (GCP) - PureCloud certification is a pre-requisite for the Genesys Cloud Architect Certified Specialist exam.

Number of Questions: 60 questions

Type of Exam: Multiple Choice, Multiple Select, and True/False Questions 

Passing Score: 65%

Exam Language: English

Test Duration: 120 minutes

Topic 1 - Introduction to Genesys Cloud CX Architect

Topic 2 - Admin Interface

Topic 3 - Variables and Prompts

Topic 4 - Scheduling in Genesys Cloud CX

Topic 5 - Flow Configurations

1. The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

A.The maximum capacity that an agent may handle simultaneously for each supported media type

B.The after call work time for each media type

C.The length of time that an agent may spend on each media type

D.The number of different media types that an agent may handle simultaneously

E.The media types that can interrupt current interactions that an agent is handling

Answer: A, D, E

2. Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

A.Account Codes

B.Wrap-up Codes

C.Resolution Codes

D.Status

Answer: B

3. What browsers are supported for use with all Genesys Cloud features? (Choose two.)

A.Internet Explorer

B.Firefox

C.Chrome

D.Safari

E.Opera

F.Avant

Answer: B, C

4. Select the types of scheduling available in Genesys Cloud. (Choose two.)

A.Manual Scheduling

B.Load based Scheduling

C.Automated Scheduling

D.All of the above

Answer: B, C

5. Which speech recognition feature is enabled by default for new Inbound call flows?

A.Enable speech recognition for the entire flow

B.Company Directory speech recognition

C.Complete match timeout

D.Incomplete match timeout

Answer: B