Are you looking to become a Genesys Cloud CX Certified Professional? The Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) is a consolidated exam instead of three separate exams to be qualified as a Genesys Cloud CX Certified Professional. Passcert newly released Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) Dumps to help you achieve your goal with ease! Our expert team has compiled the most up-to-date and accurate information based on the latest exam objectives. The Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) Dumps are designed to help you pass the GCP-GCX exam on your first attempt and it will help you understand the exam topics and prepare effectively.

The Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) is a consolidated exam that covers the following three exams:

Genesys Cloud CX Certified Professional - Contact Center Administration

Genesys Cloud CX Certified Professional - Implementation

Genesys Cloud CX Certified Professional - Reporting and Analytics

You can now take this one consolidated exam instead of three separate exams to be qualified as a Genesys Cloud CX Certified Professional.

Number of Questions: 55 questions

Test Duration: 120 minutes

Passing Score: 65%

Type of Exam: Multiple Choice, Multiple Select, and True/False Questions

Exam Language: English

Genesys Cloud CX Platform and CC Admin

ACD and Supervisor Tools

Roles, Permissions, and Divisions

Genesys Cloud CX Architect and Scripting

Outbound Dialing, QM, and WFM

Genesys Cloud CX Platform and Collaborate

Configurations of Genesys Cloud CX Collaborate

Features of Genesys Cloud CX Communicate

Genesys Cloud CX Reports

Dynamic Views

1. Which of the following entities is used to ensure that people within your organization have the rights and permissions that they needwithin Genesys Cloud CX?

A.Workgroups

B.Rooms

C.Groups

D.Roles

Answer: D

2. What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

A.With multiple active calls, click and drag an unselected call onto the previously selected call details.

B.Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

C.Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

D.Haveall attendees call you. When all calls are active, click the Start Conference button.

Answer: A, D

3. Which of the following operating systems are supported byGenesys Cloud CX mobile applications? (Choose two.)

A.Harmony OS

B.iOS

C.Windows 10 Mobile

D.Android

Answer: B

4. Which of the following best defines the performance view for Queues?

A.Used to monitor real-time contact center metrics.

B.Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D.Used to view historical data only.

Answer: C

5. Which view displays current metrics and information about queues ifyou have a membership?

A.Queues Activity

B.Queues Performance

C.My Queues Activity

D.Queues

Answer: C

6. Sam wants to installthe reporting app on his iPad to access metrics.

Which of the following apps does he need to install?

A.Genesys Cloud CX Admin

B.Genesys Cloud CX User

C.Genesys Cloud CX Reporting

D.Genesys Cloud CX Supervisor

Answer: C