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Cisco Collaboration SaaS Authorization can help Cisco channel partners to develop the global market opportunity for advanced and emerging technology solutions through qualified Cisco channel partners. It also can develop competencies in specific advanced or emerging technologies through specialized training and to demonstrate expertise through knowledge validation processes. Qualified Cisco Authorization Partners are recognized on the Cisco Partner Locator, allowing the partners to differentiate themselves from competitors and providing the partner the opportunity to enter into new markets.

This section describes the personnel roles, including functional responsibilities and desired skills that Cisco requires for the successful sale, design, implementation, and operation of Cisco Collaboration SaaS Authorization products. The roles described below will be considered the Cisco Collaboration SaaS Authorization subject matter experts (SMEs) within the partner company.

The Account Manager is responsible for managing the customer relationship, setting customer expectations, and advancing the sales lifecycle. Responsibilities include:

● Uncovering business opportunities and challenges

● Positioning and selling solutions for the Cisco Collaboration SaaS portfolio.

● Preparing responses to requests for proposals (RFPs)

● Engaging with their Cisco Partner Account Manager (PAM) as necessary

The Presales Engineer is responsible for advancing technology direction and designing comprehensive customer business and technical solutions. Responsibilities include:

● Positioning and selling solutions for the Cisco Collaboration SaaS portfolio.

● Setting customer expectations as to the capabilities of the Collaboration SaaS solutions.

● Developing high-level design, interoperability (if required), and roadmap for customers.

● Using resources to create and present customer proposals.

A. Data Center Reports

B. Project Workspace

C. Network Routing

D. Meetings

E. Messaging

A. Pro Pack

B. Standard

C. Silver

D. Vision Insight

E. Platinum

A. as long a needed

B. 1 year

C. disappears every day

D. 60 days

A. SWSS Help Desk and Cisco Commerce Workspace (CCW)

B. App Hub and Integrations Playbook

C. Salesforce and Sales Connect

D. the Flip 2 Flex Discovery Tool and Flip2Flex Portal

A. any third-party SaaS program

B. Webex Board

C. Cisco Commerce Workspace (CCW)

D. Control Hub

A. DX 80

B. Cisco Meeting Server 2000

C. Cisco IP Phone

D. Cisco IP Conference Phone

E. Webex Board