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The VMware Workspace ONE 21.X UEM Troubleshooting Specialist exam validates an indivdual's understanding of troubleshooting methodology, techniques, and strategies when working with Workspace ONE. The VMware Workspace ONE 21.X UEM Troubleshooting Specialist exam (5V0-62.22) which leads to VMware Certified Specialist - Workspace ONE 21.X UEM Troubleshooting badge is a 60-item exam, with a passing score of 300 using a scaled method. Exam time is 105 minutes. 

The VMware Workspace ONE 21.X UEM Troubleshooting Specialist is a technical expert that understands how to troubleshoot Workspace ONE solutions.  Achieving certification validates an understanding of troubleshooting methodology, techniques, and strategies.  Individuals prove their ability to use the Workspace ONE UEM Console to troubleshoot managed devices, applications, and email as well as use tools like Self-service Portal and VMware Workspace ONE Assist. 

Exam 5V0-62.22 : VMware Workspace ONE 21.X UEM Troubleshooting Specialist

Language: English

Number of Questions: 60

Format: Single and Multiple Choice, Proctored

Duration: 105 Minutes

Passing Score: 300 (100-500)

Pricing: $250 USD

Associated Certification: VMware Certified Specialist - Workspace ONE 21.X UEM Troubleshooting 2023

Section 1 – Architecture and Technologies

Section 2 – Products and Solutions

Section 3 – Planning and Designing

Section 4 – Installing, Configuring, and Setup

Section 5 – Performance-tuning, Optimization, and Upgrades

Section 6 – Troubleshooting and Repairing

Section 7 – Administrative and Operational Tasks

1. An Active Directory administrator added a number of new user accounts to a group that is synced in VMware Workspace ONE UEM, but after several days, the new directory accounts have not synchronized into the VMware Workspace ONE UEM console.

After checking the Directory Services configuration in the VMware Workspace ONE UEM console, the administrator confirmed Auto Sync and Auto Merge are enabled for the group Which two log files would be used to troubleshoot issues related to this Directory synchronizations? (Choose two.)

A.DirectorySyncServiceLogFile.log

B.WebLogFile.log

C.CloudConnector.log

D.AWServices log

E.DeviceServicesLog. log

Answer: A, C

2. An organization administrator started utilizing VMware Workspace ONE UEM to configure emails clients on managed Android, OS, and Windows devices. Windows and Android users can access their email inboxes. iOS device users are able to check in, but their email inbox fails to load:

What is the most likely cause of this issue?

A.The organization's Apple sToken expired.

B.The profile that configures the email client is misconfigured.

C.The organization group that assigns the email client is misconfigured.

D.The organization's Apple Push Notification certificate expired.

Answer: D

3. After updating a configuration in Workspace ONE UEM, the administrator notices that it takes 24 hours for the value to reflect correctly within the console. The administrator understands that Memcached is holding this value in memory

Which action would cause the value to update immediately?

A.Appending the new value to the associated Memcached Key manually

B.Placing SSH into the Memcached node and running purge_all

C.Flushing the cache via the Workspace ONE UEM console

D.Restarting the Memcached monitor service

Answer: C

4. An VMware Workspace ONE administrator is using device-based commands to manage Android mobile devices, but the devices stopped receiving the UEM Commands from the Workspace ONE UEM Console (e.g. "Lock Device")

Why is this problem occurring?

A.The VMware AirWatch Cloud Connector (ACC) stopped communicating with Workspace ONE UAG.

B.The Workspace ONE UEM Console stopped communicating with Workspace ONE Access.

C.The Workspace ONE UEM Console stopped communicating with VMware AirWatch Cloud Messaging (AWCM)

D.The VMware AirWatch Cloud Connector (ACC) stopped communicating with VMware AirWatch Cloud Messaging (AWCM).

Answer: C

5. An organization administrator configures VMware Workspace ONE UEM to deploy a new internal Win32 application to Windows devices, which are all located in the same OG (organization group). Users of newer Windows devices with increased hardware capacities can install this application, but older Windows devices with lower capacities are unable to complete the installation.

What is the most likely cause of this issue?

A.The VMware Workspace ONE administrator set "RAM Required" for the application in the "Details" tab options.

B.The organization's Windows Azure AD credentials in their Microsoft Store for Business expired.

C.The assignment of the internal application via the common OG (organization group) is misconfigured

D.The VMware Workspace ONE administrator set "Admin Privileges" for the application in the "Details" tab options

Answer: A

6. A dozen users just reported various issues with VMware Workspace ONE UFM managed applications on their Android and iOS devices The administrator would like to use VMware Workspace ONE to simultaneously gather detailed troubleshooting information about all these devices with one action

Which form of logging should be used to accomplish this goal?

A.Settings-based targeted logging

B.ACC (AirWatch Cloud Connector) verbose logging

C.Device-based targeted logging

D.AWCM (AirWatch Cloud Messaging) verbose logging

Answer: C

7. An administrator is attempting to configure SMTP integration for a shared SaaS Workspace ONE UEM in order to use an email system on the organization's internal network to send notification emails to users, but the "Test Connection" fails for the SM FP integration.

Which action can the organization administrator take to resolve this issue?

A.Enable verbose logging for the AWCM (AirWatch Cloud Messaging) service.

B.Enable verbose logging for the UEM Device Services service.

C.Enable verbose logging for the UAG Secure Email Gateway service.

D.Enable verbose logging for the ACC (AirWatch Cloud Connector) service

Answer: D

8. Which feature is included in VMware Workspace ONE Assist in Attended Mode?

A.View and export detailed device information, access activity logs, run commands, and manage files

B.Restrict employees' ability to pause or end a remote session for enhanced privacy.

C.Remotely connect to any unenrolled or enrolled device in seconds, directly from the VMware Workspace ONE console

D.Restrict additional users to a remote session to assist with issues.

Answer: A

9. An organization wants to use the VMware Tunnel edge service of VMware Workspace ONE UAG (Unified Access Gateway) to allow an application on managed Android, iOS. and Windows devices to access server resources on their internal network.

An organization administrator deployed UAG and configured the VMware Tunnel edge service, but in the UEM console, "Test Connection" with VMware Tunnel fails What is the most likely cause of this issue"?

A.The Device Traffic Rules are configured incorrectly in the Unified Access Gateway system

B.The Device Traffic Rules are incorrect in UEM.

C.The Unified Access Gateway is unable to communicate with UEM.

D.The VPN payload in a device profile is configured incorrectly in UEM.

Answer: D

10. When an organization administrator attempts to configure a shared SaaS Workspace ONE UEM environment to use their internal Active Directory Certificate Authority, "Test Connection" fails.

For which service should the organization administrator enable verbose logging to resolve this issued?

A.ACC (AirWatch Cloud Connector) service

B.AWCM (AirWatch Cloud Messaging) service

C.UAG (Unified Access Gateway) Tunnel service

D.Console service

Answer: A