The ACP-420 Managing Jira Service Projects for Cloud Certification is your gateway to showcasing your expertise in managing Jira Service Management Cloud. Passcert ACP-420 Managing Jira Service Projects for Cloud Certification Dumps offer a solid foundation for success. It covers all topics in the syllabus and mirror the actual exam format. These dumps include real exam questions and answers, enabling you to practice effectively and boost your confidence. With thorough preparation using Passcert ACP-420 Managing Jira Service Projects for Cloud Certification Dumps, hands-on practice, and a clear understanding of the exam domains, you'll be well-equipped to earn this prestigious credential.

The ACP-420 certification is designed to validate your expertise as a Jira Service Project Manager. By earning this certification, you demonstrate your ability to configure and manage Jira Service Management Cloud projects to meet the needs of your teams and customers.

● Jira service project administrators with at least one year of experience.

● Professionals who want to showcase their expertise in managing Jira Service Management Cloud environments.

Achieving this credential proves that you can:

● Translate business requirements into efficient service project configurations.

● Leverage advanced Jira features like SLAs, request types, and queues.

● Optimize the customer experience through portal customization and knowledge base integration.

● Streamline team workflows with dashboards, automation, and reporting tools.

Category	Details
Price	$249
Exam Time	180 minutes
Questions	Up to 70
Passing Score	60%
Products Covered	Jira Service Management Cloud
Location	Proctored online or in-person
Valid For	24 months

Topic	Percentage
Working with Service Projects and Issues	10%
Managing Access and Permissions	14%
Project Configuration	32%
Notifications	6%
Knowledge Management	9%
Reporting	12%
Customer Portal	4%
Automation and Integrations	13%

Understand advanced Jira concepts like queues, SLAs, and automation.

Practice creating and managing service project configurations.

Learn to use knowledge bases effectively to enhance customer support.

Dedicate time to each section based on its weight in the exam.

Allocate more hours to high-value topics like project configuration and automation.

The Atlassian Community is an invaluable resource for tips, best practices, and answers to common questions about Jira Service Management Cloud.

Take practice tests to familiarize yourself with the exam format and identify knowledge gaps.

1. Valerie is working in a project created from the ITSM project template. She created an incident using an issue type, rather than a request type. Predict two effects of her decision. (Choose two.)

A. The incident will not be shown in the default 'Open incidents' queue.

B. The incident cannot be upgraded to a major incident.

C. Request participants cannot be added to the incident.

D. The incident will not be shown in the default 'All open tickets' queue.

Answer: A, B

 

2. Your company is preparing to implement Jira Service Management and has a list of requirements for email support in their first service project, HRSM. All of the requirements can be satisfied except for one. Identify that one requirement.

A. Allow customers to add anyone on the web as request participants when creating HRSM tickets through email.

B. Configure the HRSM email request type with two hidden fields; Labels and Priority.

C. Allow any email address from acme.com to create HRSM requests but block [email protected].

D. Allow customers to add error screenshots when creating HRSM tickets through email.

E. Connect two custom email accounts for HRSM; one from Google and one from Microsoft.

Answer: E

 

3. Review Deba's permissions:

- Jira Service Management product access

- Administer Projects permission in ITSM project

- no global permissions

What two actions can Deba do? (Choose two.)

A. customize the Jira Service Management default workflow

B. add and delete organizations in ITSM project

C. add and remove customers in organizations in the ITSM project

D. add users to the Service Desk Team project role

E. grant users Jira Service Management product access

F. allow customers to create their own accounts

Answer: C, D

 

4. Where can you view the roles assigned to team members within a project?

A. In the project's 'People' section

B. In the global settings

C. On the user's profile page

D. In the issue navigator

Answer: A

 

5. Sam sees three knowledge base articles related to one of his assigned tickets. However, the 'Share as comment' option is disabled for one of them. What is the root cause?

A. The space that contains the article has been archived.

B. Restricted pages cannot be shared in customer comments.

C. Sam is not an agent in the project the issue belongs to.

D. Comment visibility on that article is set to 'Internal Only'.

E. Sam does not have the 'Add comment' space permission.

Answer: B

 

6. Which statement is true about changing the project key?

A. The change of the project key will be visible to customers in the portal.

B. The space key of connected knowledge bases will be updated to reflect the change.

C. Internal Jira links referencing issues by the old key will no longer work.

D. Queues added to the project will need to be updated to reflect the change.

Answer: A

 

7. A company-managed service project has the two request types shown. Inge runs a bulk edit operation to change some issues from one request type to the other. When she views them on the customer portal, she discovers that their status changed. Why did this happen?

A. The request types have different workflows.

B. The associated issue types have different workflows.

C. The request types have different status names to show customers.

D. The issue types have different issue security levels.

E. The request types have different display names in the Visible fields section.

Answer: C

 

8. Which three are advanced options available when configuring custom automation rules in Jira? (Choose three.)

A. JSON field editing

B. Real-time performance monitoring

C. Branch rule processing

D. Using smart values in conditions

E. Historical data analysis

Answer: A, C, D

 

9. Up to now, your service projects were used by internal employees only. Everyone, including both agents and internal customers, received only standard Jira notifications when issue events occurred.

Now, external customers will begin using the projects. You want them to receive only Jira Service Management notifications and only when their requests are resolved.

Identify the two configurations that must be changed to meet the requirement? (Choose two.)

A. notification schemes

B. System User Default Settings

C. project customer notifications

D. personal settings

E. global Jira Service Management configuration

Answer: C, D

 

10. Who typically has the permissions to add announcements to the Customer Portal?

A. All users

B. Customers only

C. Agents with admin permissions

D. External contractors

Answer: C