The ITIL 4 Managing Professional Transition Module is designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4. With the help of Passcert ITIL 4 Managing Professional Transition ITIL-4 Transition Dumps, it is essential to analyze your current accessibility to ensure that you get the most effective result. You must attempt ourITIL 4 Managing Professional Transition ITIL-4 Transition Dumps to assess and improve your knowledge about the actual ITIL-4 Transition Certification Exam. We strongly suggest that you try the ITIL 4 Managing Professional Transition ITIL-4 Transition Dumps on various scenarios to attempt the final exam successfully.

The ITIL 4 Managing Professional Transition qualification is intended to allow candidates of the previous iteration of ITIL the opportunity for a straightforward transition to ITIL 4 in order to achieve the designation of ITIL 4 Managing Professional. It shall also provide candidates with an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied. Finally, it is intended to provide candidates with an understanding of the key elements from each of the four ITIL Managing Professional (MP) modules: Create, Deliver & Support, Drive Stakeholder Value, High Velocity IT, and Direct, Plan & Improve, as well as ITIL 4 Foundation.

● To allow candidates of the previous iteration of ITIL the opportunity of a straightforward transition to ITIL 4 in order to achieve the designation of ITIL 4 Managing Professional.

● To provide candidates with an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied.

Number of Questions: 40 questions

Format: Multiple choice

Passing: 28 out of 40 marks required to pass (70%)

Duration: 90 minutes

The purpose of the ITIL 4 Managing Professional Transition Examination is to assess whether the candidate can demonstrate sufficient understanding and practical application of the concepts covered in the following ITIL 4 Core publications to be awarded the designation ITIL 4 Managing Professional:

● ITIL 4 Foundation: to introduce readers to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts

● Create, Deliver and Support (CDS): to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools

● Drive Stakeholder Value (DSV): to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts

● High Velocity IT (HVIT): to provide the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments

● Direct, Plan and Improve (DPI): to provide the candidate with the practical skills necessary to create a‘learning and improving’ IT organization, with a strong and effective strategic direction.

What BEST describes the relationship between planning and risk?

A.Planning is a high level function, risk management is a tactical activity

B.Planning should always consider risks and how to mitigate them

C.Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed

D.Risk management is the exclusive domain of dedicated risk managers

Answer: B

A software development team makes many hundreds of small changes every week.

Who can BEST make the decision of whether to accept each change?

A.The IT change manager

B.The software development manager

C.The sponsor in the service consumer organization

D.The other members of the software development team

Answer: D

Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?

A.Valuable investments

B.Resilient operations

C.Fast development

D.Assured conformance

Answer: B

An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.

Which is an example of a working practice that the organization should STOP?

A.Defining the features and functionality of services by relying on the developers' previous experience of designing similar systems for customers

B.Involving users, customers and other stakeholders when communicating desired outcomes in the form of user stones

C.Designing systems with the continual involvement of customers to ensure that any changes in requirements are understood as early as possible

D.Involving customers and users in testing activities to understand whether the service meets the customers' and users' expectations

Answer: A

A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract. Both organizations have shared information freely and responded to requests.

Which is MOST LIKELY to be a threat to maintaining the relationship?

A.Scheduling interactions between customer and service provider

B.Changes in service provider and customer staff

C.Failing to explain service provider actions that impact the customer

D.Failing to deal with communication in a timely fashion

Answer: D

Which describes the value driven approach to service design?

A.The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders

B.An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation

C.A process improvement philosophy that prioritizes flow efficiency over resource efficiency

D.Designing just enough features to satisfy early customers, and providing feedback for future development

Answer: A

Which can act as an operating model for an organization?

A.The four dimensions of service management

B.The service value chain

C.The ITIL guiding principles

D.Continual improvement

Answer: B